Chichester Crematorium

We are pleased to include Chichester Crematorium in our Directory. This is the oldest of the crematoria in the area and was officially opened by the Bishop of Chichester in 1971 to meet the increasing population of the City and surrounding towns and villages. I recently met the new manager, Natalie to ask her some questions about her role and the crematorium.

What bought you to the role of Manager at Chichester Crematorium?

I have worked in the funeral industry for more than 20 years. I began my career as a Funeral Arranger before progressing to the role of Funeral Director. I then moved into a compliance role with the National Association of Funeral Directors (NAFD), where I worked within and later led the Standards and Quality Inspection Team. This involved supporting funeral businesses to achieve and maintain high professional standards, ensuring compliance with industry regulations, and promoting best practice across the sector. These experiences have provided me with a strong understanding of bereavement services and a commitment to delivering the highest standards of care to families.

What makes Chichester Crematorium special?

Chichester Crematorium has been serving the local community for over 50 years. The beautiful Gardens of Remembrance extend across 7½ acres, providing a peaceful and tranquil setting for reflection and remembrance. We offer a wide range of memorialisation options to suit different preferences, beliefs, and requirements, ensuring families can choose a lasting tribute that is meaningful to them. Our recently completed fountain development has created an additional space for quiet contemplation, enhancing the natural beauty of the grounds and providing a calming area for visitors to reflect and remember their loved ones. Combined with the dedication and compassion of our team, Chichester Crematorium offers a dignified and welcoming environment where families can find comfort and support during difficult times.

The gardens are amazing. How are they maintained?

Our Gardens of Remembrance are something we are incredibly proud of. They are maintained throughout the year by our dedicated grounds team, led by our Head Groundsman and supported by a team of 2. As a multi-skilled team, other members of staff also provide support when needed, helping to ensure the grounds are maintained to the high standard our visitors expect. The work includes mowing, pruning, planting seasonal displays, caring for memorial areas, managing trees and shrubs, and keeping pathways and communal spaces safe and accessible. The weather can make this a particularly challenging task, with periods of glorious sunshine often followed by torrential rain -perfect conditions for weeds to thrive! Our team works incredibly hard to keep the gardens looking their best all year round, creating a peaceful and welcoming environment for families and visitors. If you see them working in the grounds, please do stop and say hello they’re a really friendly bunch and are always happy to chat about the gardens and the work they do and answer any questions you may have.

You’ve recently passed your cremation technician exam – what is the reason you did this? 

As Business Leader at Chichester Crematorium, I believe it is important to have a thorough understanding of every aspect of the service we provide. I wanted to gain a deeper understanding of the cremation process, including the technical, operational, and legislative requirements that underpin our work. In an ever-changing industry, knowledge is key. I am a strong believer in continuous learning and professional development, and achieving this qualification has broadened my knowledge, strengthened my ability to support our operational team, and reinforced my commitment to maintaining the highest standards of professionalism, compliance, and care. Having recently passed our FBCA inspection it is important that we continue to build on those high standards. By developing my own knowledge and understanding, I am better equipped to lead by example, support the team, and ensure best practice remains at the heart of everything we do. Ultimately, a commitment to learning and improvement helps ensure that Chichester Crematorium continues to provide the highest standards of service, care, and professionalism for the families and communities we serve.

What advice would you give someone planning a service?

I would always recommend arranging a visit to the chapel and grounds before the service. Taking the time to see the space can help you feel more comfortable and prepared, particularly if you are planning to speak during the service. A visit also gives you the opportunity to ask any questions you may have. No question is ever a silly question, and our team is always happy to help. We understand that every family is different, and we will do our very best to accommodate your wishes wherever possible. Most importantly, remember that there is no right or wrong way to say goodbye. A meaningful service is one that reflects the person being remembered and provides comfort to those attending.

Chichester Crematorium is holding an open day on Saturday 18th July between 11am-3pm and we warmly welcome all to visit, enjoy our grounds, visit our chapel and crematory, meet the team and our local funeral directors whilst enjoying refreshments.